Offer for the Provision of Transfer Booking Services

This document is a public offer by AVİTO TURİZM TİCARET LİMİTED ŞİRKETİ, registration number 208525-5, located at YENİŞEHİR MAH. ANKARA CAD. NO:405 İÇ KAPI NO:60 PENDİK, ISTANBUL, Turkey, holding tourism license No. 12520, hereinafter referred to as the “Provider”, addressed to any individual or legal entity (hereinafter referred to as the “Client”) under the following terms and conditions:

1. Definitions

  1. 1.1 Provider – AVİTO TURİZM TİCARET LİMİTED ŞİRKETİ, a company registered in Turkey and providing private transfer services under license No. 12520.
  2. 1.2 Client – an individual or legal entity submitting a request and paying for transfer services.
  3. 1.3 Service – the organization and provision of transportation of passengers and their luggage along a specified route and schedule.
  4. 1.4 Booking Request – a service order made by the Client through the website, email, WhatsApp, or phone. Submission of a request implies acceptance of this Agreement.
  5. 1.5 Voucher – a document (digital or otherwise) confirming the transfer details and payment or payment terms.
  6. 1.6 Promo Code – a code provided by the Provider that may be entered during booking for a discount or benefit.

2. Subject of the Agreement

  1. 2.1 The Provider undertakes to provide the Client with private transfer services, and the Client agrees to accept and pay for the Services as per this Agreement.
  2. 2.2 The Service includes the transportation of the Client or designated passengers and their luggage from a departure to a destination point at a pre-agreed time using a vehicle of suitable class and capacity.
  3. 2.3 Booking may be made through the Provider’s website, email (e.g., info@avitovip.com), messengers, or phone.

3. Terms of Service

  1. 3.1 The Client must provide accurate and complete booking details, including: departure/destination, date and time, flight number (if applicable), number of passengers, and their names.
  2. 3.2 Contact details (name, phone number, email) must be correct and up to date for communication and updates.
  3. 3.3 The Provider will supply a safe, clean, and operational vehicle with a professional driver in line with the confirmed booking.
  4. 3.4 The Client and passengers must arrive on time at the agreed pickup point. Delays caused by the Client may shorten the transfer time or lead to cancellation without compensation.
  5. 3.5 Changes to the order (route, time, number of passengers) must be promptly communicated. The Provider will try to accommodate changes but cannot guarantee them after confirmation.
  6. 3.6 Waiting time: At airports, the driver or greeter will wait without a fixed time limit provided the Client remains reachable via the contacts provided. If the Client cannot be reached within two (2) hours, the Provider’s representative may leave the meeting point. For hotel pickups, up to 30 minutes of waiting from the agreed time is included; further terms are agreed with support.
  7. 3.7 Minors: Children under 14 must be accompanied by an adult. The Provider does not supply child safety seats. Under Turkish law, child restraint systems are not mandatory for the type of transport described here.

4. Payment Terms

  1. 4.1 Pricing is based on route, vehicle class, and other order parameters. The confirmed price remains fixed unless the Client changes the order.
  2. 4.2 Payment: The Client may pay online by card in advance (if that option is available at checkout) and/or, where applicable, in cash to the driver. Available methods are shown on the Provider’s website during booking or can be confirmed with support.
  3. 4.3 Online Payment: Payments are processed by a third-party payment gateway via secure SSL and 3-D Secure technologies. The Provider does not collect or store card data. Payment is considered complete upon confirmation from the payment processor.

5. Liability

  1. 5.1 Provider's Liability: The Provider is liable for proper delivery of Services unless prevented by force majeure (natural disasters, government restrictions, transport issues, etc.).
  2. 5.2 Client's Liability: The Client is responsible for providing accurate data and complying with all terms. The Client covers any damages to the vehicle or other property caused by passengers.
  3. 5.3 The Provider is not liable for delays or missed services caused by incorrect client information or force majeure.
  4. 5.4 In case of delays caused by the Client (e.g., customs, luggage), the Provider may reduce service time or treat it as completed after the free waiting period.

6. Privacy and Data

  1. 6.1 The Provider collects personal data (names, contacts, travel details) solely to fulfill the booking. Data may be shared with drivers, partners, or payment processors as needed.
  2. 6.2 By booking, the Client consents to data processing as per the Provider’s Privacy Policy. Consent may be withdrawn in writing.
  3. 6.3 Data is protected using reasonable technical and organizational security measures.

7. Cancellation Policy

  1. 7.1 The Client may cancel the booking at least 24 hours before the scheduled pickup to receive a full refund. Later cancellations are non-refundable.
  2. 7.2 Refunds are processed to the original payment method within 5–30 working days, depending on the payment processor and banks involved.
  3. 7.3 The Provider may cancel a booking due to force majeure, technical issues, or legal restrictions, in which case a full refund is offered.

8. Promo Codes

  1. 8.1 Promo codes may be applied during booking for discounts or benefits, if still valid.
  2. 8.2 Promo codes and discounts do not stack: no more than one discount or benefit applies per booking (a single order)—whether from a promo code or another published offer from the Provider (including return-trip discounts)—unless a specific code or campaign expressly states otherwise.
  3. 8.3 Promo-code discounts and related benefits are applied once per booking (a single order), unless the code or campaign terms say otherwise. Codes are usually valid for a limited time; they cannot be exchanged for cash unless explicitly stated.
  4. 8.4 The Provider may change or cancel promo codes at any time.

9. Final Provisions

  1. 9.1 This Agreement is a public offer. Booking a transfer and/or making a payment constitutes full acceptance.
  2. 9.2 This Agreement is governed by the laws of the Republic of Turkey.
  3. 9.3 Disputes shall be resolved amicably or, if necessary, in a competent court at the Provider’s place of registration.
  4. 9.4 If any provision is held invalid, the remainder shall remain in force.
  5. 9.5 In case of discrepancies between this English version and the original Turkish version, the Turkish version shall prevail.
  6. 9.6 Acceptance of terms and conditions: By placing an order (Application) for transfer, the Customer confirms that he has read the terms and conditions of this Agreement, understands them and accepts them in full. The Customer also confirms that he/she has the necessary legal capacity to conclude this Agreement. Receipt by the Contractor of the Application from the Customer means the acceptance by the Customer of this offer and conclusion of the Agreement on the stated conditions.