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Privacy Policy

This Privacy Policy describes how AVİTO TURİZM TİCARET LİMİTED ŞİRKETİ (hereinafter referred to as the “Company” or “We”) collects, uses, processes, and protects the personal data of users who book transfer services via the website, messengers, phone, or other channels.

1. General Provisions

  1. 1.1 This Policy applies to all data received from individuals (hereinafter referred to as “Users”) when booking transfer services.
  2. 1.2 Data is processed in accordance with the Turkish Personal Data Protection Law (KVKK) and other applicable regulations.
  3. 1.3 By placing a booking, the User confirms agreement with this Privacy Policy.

2. Data Controller

  1. 2.1 The data controller is:
  2. 2.2 AVİTO TURİZM TİCARET LİMİTED ŞİRKETİ
  3. 2.3 Reg. No: 208525-5
  4. 2.4 License No: 12520
  5. 2.5 Address: YENİŞEHİR MAH. ANKARA CAD. NO:405 İÇ KAPI NO:60, PENDİK, ISTANBUL
  6. 2.6 Phone: +90 532 428 00 20
  7. 2.7 Email: info@avitovip.com

3. Personal Data We Collect

We may collect the following categories of data:

  1. 3.1 Full name of the client
  2. 3.2 Contact details: phone number, email
  3. 3.3 Full names of all passengers
  4. 3.4 Trip details: date, time, route, flight number
  5. 3.5 Any other information voluntarily provided during booking

Important: We do not collect or store bank card details — all payments are handled securely by third-party payment providers.

4. Purpose of Data Processing

Personal data is processed exclusively for the following purposes:

  1. 4.1 processing and fulfilling transfer bookings
  2. 4.2 providing customer support
  3. 4.3 sending confirmations, notifications, and follow-up messages
  4. 4.4 compliance with legal requirements (e.g. tax and accounting)
  5. 4.5 improving service quality
  6. 4.6 collecting optional customer feedback

5. Legal Basis for Processing

Data processing is based on:

  1. 5.1 the User’s consent
  2. 5.2 necessity to perform a contract (transfer booking)
  3. 5.3 Company’s legitimate interests (e.g. fraud prevention, service quality)
  4. 5.4 legal obligations (e.g. accounting, record keeping)

6. Data Storage and Transfers

  1. 6.1 All personal data is stored securely and accessed only by authorized personnel.
  2. 6.2 Data may be shared with:
    • drivers and partners involved in delivering the transfer service
    • payment providers (for processing payments)
    • government authorities — only as legally required
  3. 6.3 We do not share personal data with third parties for marketing without explicit consent.

7. Data Retention

Personal data is retained for as long as necessary for the purposes described:

  1. 7.1 typically up to 3 years after trip completion
  2. 7.2 longer if required for accounting/tax purposes
  3. 7.3 feedback data is stored until review is complete
  4. 7.4 After these periods, data is securely deleted or anonymized.

8. User Rights

Users have the right to:

  1. 8.1 request information about their personal data
  2. 8.2 request correction or deletion
  3. 8.3 withdraw consent to processing
  4. 8.4 restrict processing
  5. 8.5 file a complaint with a supervisory authority

To exercise these rights, contact us via: info@avitovip.com

9. Data Security

We implement administrative, technical, and physical measures to protect personal data from:

  1. 9.1 loss
  2. 9.2 unauthorized access
  3. 9.3 alteration or destruction
  4. 9.4 unlawful disclosure

All information is transmitted using secure channels and modern encryption protocols.

10. Cookies and Analytics

  1. 10.1 The website may use cookies and analytics tools (e.g., Google Analytics) to collect anonymized statistics and improve service quality. Users may disable cookies in their browser settings.

11. Policy Updates

  1. 11.1 We reserve the right to update this Policy. The latest version will always be available at: https://avitovip.com
  2. 11.2 Last updated: April 10, 2025