FAQ

In the "From" field of the search form, enter the place of departure and in the "To" field, enter the place of destination. Select a city, airport, station, port and hotel from the drop-down menu or enter the exact address of the place.

After that, click on "Find out prices". Select the appropriate transfer class and press "Select" to proceed to the booking form.

Fill in all mandatory fields in the order form. If you have any questions, please contact us via messenger or write to our support e-mail address touravito@gmail.com

In the "From" field, select the city or enter the address of the hotel from where you need to get to the airport. The price does not depend on the address of the place where the driver will pick you up. The main thing is that it must be within the specified point. In the "Where to" field, select the airport.

Important: To calculate the pickup time, please take into account the travel time indicated on the website and the three hours to check-in at the airport to catch your flight.

When booking an airport transfer, please provide the full flight number of the flight you are arriving on. The full number contains a numeric and an alphabetic part.

For example, TK420 is a full flight number and 420 is not full enough.

If you provide an incorrect flight number, the driver will not be able to track your flight.

Include the exact address of your destination or the name of your hotel.

Important: The hotel address is usually indicated on the hotel voucher - a document confirming the fact of reservation, which should be sent to you after booking a room.

You should receive a confirmation - a voucher, which contains the booking number and all travel details, to the e-mail specified at the time of booking.

If you do not receive a confirmation email, be sure to contact the manager by mail touravito@gmail.com

If you book your transfer at least 2 hours in advance, we will guarantee it.

Important: The transfer is confirmed once we have sent the voucher.

Cash to the driver in one of three currencies: Euro, Dollar or Turkish Lira.

We recommend that you pay in the currency indicated on the voucher.

Important:If you need change, in a specific currency, please let us know in advance.

No, as we track the flight ourselves and make adjustments. If your flight is canceled, please provide us with the new flight details and we will adjust your order.

If you order a transfer from your hotel, the price includes a 30 minute wait from the time specified in the order.

Prices are per car and do not depend on the number of passengers. Important: the maximum capacity of the car is specified for each class.

Write a letter to the e-mail touravito@gmail.com with a description of the difficulties you are experiencing. We will try to solve the problem as soon as possible.

The transfer can be changed:

By contacting customer service if the transfer is less than 5 hours away.

The transfer can be canceled:

By contacting customer support

If you cancel your reservation earlier than 24 hours before your travel time, it takes up to 7 working days.

If the money has not arrived after 5-7 days, please check the balance history of the card again. of the card.

If no funds have been received, please contact us by mail touravito@gmail.com

Child seats are not compulsory in Turkey, but in case you need them, please contact us so that we can prepare them for you.

For all vehicle classes, our website shows the number of passengers and pieces of luggage which the car can hold. Each class has examples of the models that belong to it.

If you have any doubts about which class is the best fit, ask our manager.

We guarantee to provide the class of car you selected at the time of booking or a class of greater comfort or capacity.

Each vehicle has a different capacity, which is listed on the website when you search for a route.

The unit of standard baggage is a bag or suitcase with overall dimensions of length, width and height not exceeding 158 centimeters. height - which in total do not exceed 158 centimeters.

Hand luggage can be taken in the cabin.

Important: If you are carrying non-standard luggage (e.g. skis or snowboards in the case of a ski transfer, bicycles, baby carriages, wheelchairs, large suitcases). in the case of a ski transfer, bicycles, baby carriages, wheelchairs, large suitcases, golf clubs, etc.), please contact us for advice by mail. touravito@gmail.com

The length, width and height of standard luggage must not exceed 158 centimeters in total. Any larger baggage may be recognized as non-standard baggage.

If you are bringing non-standard luggage (skis or snowboards in case of a ski transfer, bicycles, baby strollers, wheelchairs, large suitcases, golf clubs, etc.), please check with the manager of the support service. Support service manager, which class of car you should choose.

For this purpose, please contact us for a consultation by e-mail touravito@gmail.com

If you arrive earlier than the transfer time, there is no need to worry. We have a meet-and-greet staff member is at the meeting point 24/7.

The service includes a trip to any address within the Istanbul city area.

To book a transfer to the hotel, in the "Where" field select the city where the hotel is located, and then and then on the checkout page specify the address on the checkout page.

If you need to make a long stop or go somewhere off-route, you can negotiate a the price of the stop or pickup with the driver on the spot or in advance through the customer service.

The voucher, which is sent to your e-mail after the order is made and confirms the booking, is a fixed price for travel to a The voucher, which you receive in the mail after making your booking, will fix the price of the trip to a specific destination without additional stops and stops.

Transportation of animals is regulated by law. Any animal must be transported in in a portable container and must have certificates and documents according to the legislation of the country you are traveling to.

Important: in case of violation of the law or lack of documents, the driver has the right to refuse the trip.

For any damage to the vehicle during the trip, the driver may request compensation.

Important: the driver will meet you with a sign with your name on it. and last name on the order.

When departing from the airport, the driver will meet you at a special meeting point. It It is indicated on the voucher, which we will send to your mailbox immediately after the order is placed.

When traveling from the hotel, the driver will be waiting for you outside the hotel.

Additional instructions regarding the meeting are on the voucher confirming the reservation.

Our drivers will contact you independently after the appointment for your booking. This is usually after 22:00 local time the day before the transfer.

Important: call or text the driver if your flight has been delayed by more than half an hour or rescheduled, or if you are delayed in collecting your luggage at the airport.

We guarantee that the driver will do everything to meet you.

He will have your phone and you will have his phone. Please keep your phone on. If you are unable to contact the driver, please contact our customer service.

We try to select carriers so that the driver speaks the customer's language or at least English. at least in English.

However, we cannot guarantee the driver's knowledge of a particular language. The driver will have the basic information of the route will be with the driver, and this This will allow you to avoid communication with the driver and problems with language barriers.